Refund policy

Returns

You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your home to the online store are at your own expense. If you exercise your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and - if reasonably possible - in the original condition and packaging.

To exercise this right, you can send your order to us, stating your order number. We will then refund the order amount due within 14 days of receipt of your return, provided that the product has already been returned in good order.

Return exceptions

Please note: Exclusion of the right of withdrawal is not possible for products to which the following applies:

1. For sealed products. If the seal is broken, these products cannot be returned.

2. which have been created by the entrepreneur in accordance with the consumer's specifications;

3. that are clearly personal in nature;

4. which cannot be returned due to their nature;

5. that can deteriorate or age quickly;

6. the price of which is subject to fluctuations in the financial market over which the entrepreneur has no influence;

7. for loose newspapers and magazines;

8. for audio and video recordings and computer software of which the consumer has broken the seal.